OBSERVATION ABOUT EXCELLENCE SERVICE

NAME OF INDUSTRY : THE DHARMAWANGSA HOTEL

ALAMAT : JL. BRAWIJAYA NO.36

DATE : 08 August , 2011

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
Kehandalan / Reability	Already applied
Kepercayaan / assurance	Already applied
Tampilan / Tangible	Already applied
Empati / Empathy	Already applied
Ketanggapan / Responsive	Already applied

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
Kehandalan / Reability	The staff able to increasing levels of purchase frequency guests
Kepercayaan / assurance	The staff have product knowledge about all faciities in hotel
Tampilan / Tangible	The hotel has an good facilities and great staff
Empati / Empathy	The staff empathy with other staff when he/she need help
Ketanggapan / Responsive	The staff automatically assist the guest when he looks some help

FRONT LINER

CEKATAN	ANTUSIAS	RAMAH	EMPATI
The staff are so fast when taking Reservation	The staaf do their job with spirit and feel happy	All the staff so friendly when give services to guests	They have a good empathy for give help to other staff

CONCLUSION OF GEESE STORY

I have read stories about the geese and swans have to give the conclusion that the group is great, they have the cooperation, motivation and strong leadership
value of cooperation exist at the time they work together to make a V formation when the formation they go in groups that aim to facilitate or speed them up at his destination
and when one of his flock tired or disoriented then one of the flock will protect or seek to return to the formation V.
The motivation to exist if there is one goose who chose to leave the formation or V then the others will come to goose the goose with them how to motivate or teach the geese to fly together to join the V formation to make it more fast and not lose track like flying alone.
And the value of strong leadership at the time when the herd began to feel tired of the leader to lead the formation of the geese were replaced by other leaders to lead the flock to move forward formation, and here we are clay that all swans have a sense of togetherness or co-operation, and can be a motivator for geese and other figures are also the leader for his flock.

So bleak imitate geese goose in the story, have the sense of working together and motivating leadership because this figure is also very important for achieving success.
we are social creatures who cannot live alone and would need help from others.

ASSIGNMENT PSYCHOLOGY 2

REASON THE GUEST LEAVE THE RESTAURANT OR HOTEL :

1. Dirty place

2. Has a bad odor

3. Has poor service

4. Unfriendly employers

5. Not comfortable place

6. Has expensive price

7. The guest not satisfied with the service

8. And food is not tasty

ASSIGNMENT PSYCHOLOGY 1

8 excellence in me that makes me proud and confident :

1. I'm honest

2. I'm confident of myself

3. i'm looking good

4. Diligent

5. I'm polite

6. Discipline

7. i'm a hard worker

8. And humble

VOCABULARY TASKS

No.	Word	Meaning	Example sentences
1	Adjoining	To connected or make side by side	Can we adjoining for making easy this exercise ?
2	Air conditoner	Machine which work for conditioning area or room	The air conditioner in my room cannot be operate
3	Amenities	Guest supplies in hotel's room	Hotel always giving some amenities for a guest who stayed in hotel
4	Buffet Service	A hot food that displayed by long table at a hotel or restaurant	The daily breakfast is served in a buffet
5	Bungalows	A lodging which has only one level	I’d stayed in bungalow for a moment
6	Cabin	One kind of room in ship or plane	Im looking for cabin in a ship for take a rest
7	Deluxe	A hotel room with good facilities and expensive	Deluxe rooms in dharmawangsa hotel always fully booked
8	Designate Area	Define the area	The designated area for meeting 10 pax in meeting room singosari
9	Elaborate	Marked by complexity, fullness of detail,	he made elaborate preparations for his visit.
10	Expand	Enlarge an area	i have to expand the size of my picture
11	Fee	A price or charge	I wanna buy a laptop fore cheaper fee
12	High Season	The time when place for recreation has more tourists or visitors	High season for dharmawangsa hotel always at November and Desember
13	In Advance	For ahead	When you pay in advance you receive the discount
14	Lodge	A small house for a while	I have a lodge for my own animals
15	Sanitary Facilities	Facilities which used for keeping things clean	Sanitary condition are appaling
16	Self Contained	Be autonomous	Presidential suite is self contained room in the dharmawangsa hotel
17	Spacious	A room has a large size	Ballroom is spacious area in hotel
18	Sprasely Furnished	Pieces of furniture	Public area attendant always cleaning sparsely furnished in the area .
19	Suite	A big room in a hotel or other building	I’d like to stayed in a suite room
20	Throughtout	In every part	All staff’s in hotel must be know throughtout at them work place