NAME OF INDUSTRY : THE DHARMAWANGSA HOTEL
ALAMAT : JL. BRAWIJAYA NO.36
DATE : 08 August , 2011
SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER
| ITEM | BENTUK PENERAPAN |
| Kehandalan / Reability | Already applied |
| Kepercayaan / assurance | Already applied |
| Tampilan / Tangible | Already applied |
| Empati / Empathy | Already applied |
| Ketanggapan / Responsive | Already applied |
SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER
| ITEM | BENTUK PENERAPAN |
| Kehandalan / Reability | The staff able to increasing levels of purchase frequency guests |
| Kepercayaan / assurance | The staff have product knowledge about all faciities in hotel |
| Tampilan / Tangible | The hotel has an good facilities and great staff |
| Empati / Empathy | The staff empathy with other staff when he/she need help |
| Ketanggapan / Responsive | The staff automatically assist the guest when he looks some help |
FRONT LINER
| CEKATAN | ANTUSIAS | RAMAH | EMPATI |
| The staff are so fast when taking Reservation | The staaf do their job with spirit and feel happy | All the staff so friendly when give services to guests | They have a good empathy for give help to other staff |
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